To note, our site may include links to other web sites whose privacy practices may differ from those of Troupe. Because the use of your information is governed by their privacy policies, we encourage you to read each policy carefully. We are not responsible for the policies or practices of any third party website or service.
Information We Collect
Information You Provide to Us. “Personal Information” means information that alone or in combination with other information may be used to readily identify, contact, or locate you. The Personal Information we collect will be different depending on your activities on the Troupe Service. For example, to register as a seller on our service, we will collect your name and email address. If you register using a sign-in service or a social media platform such as Facebook, we will collect the information needed to authenticate your account and any other information the platform provides in that process. If you launch a successful campaign, we may collect additional Personal Information as needed to send you and the applicable tax authorities an income tax reporting statement. If you make a purchase through the Troupe Service, we will collect your name, email address, shipping address and payment information such as credit card number and billing address.
We may also collect Personal Information you provide about other people, such as their name and physical address (for example, when we ship a gift at your request). This Personal Information is used for the sole purpose of completing your request.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on the Troupe Service use LSOs such as HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Troupe Tools. “Performance Information” means information we collect through certain tools that we provide to our sellers. Where a seller requests the use of a particular tool (e.g. an advertising analytics tool for use with ad platforms), then Troupe will collect additional data based on the operation of that tool (e.g. advertising conversion information from the applicable ad platform).
Blog. The Troupe Service may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@Troupejewelry.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
Single Sign-On. You may be able to log into the Troupe Service using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on the Troupe Service to your profile page to share with others within your network.
How We Use Your Information
In general, we use Personal Information to provide the Troupe Service to you, including, to establish and administer your account, to fulfill your order and send you an order confirmation, to pay you any royalties earned and to respond to customer service requests.
We use Personal Information for marketing and promotional purposes, such as emails regarding discounts and other offers. You may opt-out of marketing emails at any time by using the opt-out link in the email. You may not opt-out of the transactional emails Troupe sends in connection with your use of the Troupe Service (e.g. email notification of individual account activity, such as shipment of an order, or broader account notifications such as changes to Troupe’s policies).
We use Performance Information to analyze and better understand the characteristics of successful offerings and campaigns and to improve the performance of our sellers and the overall Troupe Service.
Troupe does not collect Personal Information about your online activities over time, across different web sites. Accordingly, Troupe does not currently respond to “do not track” browser requests.
We will share information we collect, including your Personal Information, as needed to provide the Troupe Service to you. We will also share your Personal Information with your permission. Otherwise, we do not rent, sell or share your Personal Information with third parties and specifically will not share your Personal Information for their direct marketing purposes without your consent.
Sellers. We may share aggregate, anonymized Site Information, Performance Information or other information with our sellers to help them improve their performance through the Troupe Services. We will not share Personal Information with our sellers without your express consent.
Strategic Partners. We may share aggregate, anonymized data with certain marketing and content licensing partners. Where a partner or agency compensates sellers directly, we will also share performance data with the partner to enable those payments.
Vendors and Service Providers. To provide you with the Troupe Service, we share information, including Personal Information, with third party vendors and service providers. For example, we provide Personal Information to companies that help us with our business activities, such as marketing, payment processing and fulfillment. We will use reasonable efforts to ensure those companies use your Personal Information only as necessary.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your Personal Information and content if we believe doing so is required or appropriate to comply with law enforcement requests, such as a court order or subpoena, or to protect our rights or the rights of others. Specifically, we may disclose your information to a complainant who alleges that your activities have violated their rights or policies (e.g. where your campaign or advertisement is the subject of an investigation). We may also disclose your information where you have alleged violation of your rights by another party.
Merger, Sale or Other Asset Transfers. If Troupe is involved in a merger, acquisition or sale of all or a portion of its assets, your Personal Information may be sold or transferred as part of that transaction, as permitted by law.
Manage Your Information
If you would like to update or modify any Personal Information you have provided to us, you can do so in the account settings tab of your dashboard or by emailing us at firstname.lastname@example.org. For your protection, we will require some proof of your identity to obtain any Personal Information hosted on our site. Additionally, you may deactivate your account by emailing us at email@example.com. At your request, we will remove your Personal Information, provided we have no outstanding business or other obligation requiring such information.
We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age without parental consent, and no part of the Troupe Service is directed to children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us at privacy@Troupejewelry.com.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your Personal Information is important to us and we take reasonable steps to ensure that it is treated accordingly. However, we cannot ensure the security of any information provided to us. We do not accept liability for unintentional disclosure.
You agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Troupe Service. If we learn of a security system breach, we may attempt to notify you electronically by posting a notice on the Troupe Service or by sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (ie, to withdraw your consent from receiving electronic notice), please notify us at privacy@Troupejewelry.com.
Updated February 17, 2016